About Us

Fiable Care sets itself apart from other NDIS service providers in our attitude and beliefs when it comes to providing our services. Read on to learn more about what makes us special.

Our Story

We planned to build a company that would provide the highest standards of care across the community and nursing sectors. We pride ourselves on the high-quality care and support offered to people with disabilities, people in the acute healthcare sector, and older Australians.

We’ve worked hard to keep our caring ethos alive. Our clients matter to us, and we work hard to keep them at the centre of our business. Our dedicated staff include nurses, therapy professionals, carers, domestic assistants and home and garden maintenance workers. We’ve built a passionate team who work around the clock to match our clients’ needs with the right staff members and services.

Our Purpose & Values

Our purpose and values have adapted with us as we’ve grown, and we plan to always rise to the occasion.

Our Purpose

Fiable Care’s purpose is to enhance the lives of service recipients, assisting them in achieving their goals and improving their well-being. At Fiable, the service recipient is at the centre of all we do. Through our efforts, we aim to be Australia’s most trusted health and community care provider.

Our Values

Quality

Providing the highest measurable standard of care to all service recipients.

Empathy

Responding sensitively to the diverse needs of service recipients and team members.

Integrity

Operating in a reliable, honest and transparent manner.

Respect

Enabling all service recipients to make decisions based on their values, preferences and beliefs.

Collaboration

We work with groups in and out of the disability sector to achieve the best outcomes for service recipients.

Responsibility

Endorsing and meeting the NDIS Practice Standards.

Continuous improvement

Ongoing evaluation of our services and systems to build and strengthen our care.

What makes Fiable Care a great NDIS provider?

Fiable Care believes everyone’s story is different and unique. That’s why we’re here to help you with your choices and offer a committed personalised service to help you reach your goals.

When you join Fiable Care, you become our commitment as we help you begin a new chapter. That’s why we come to you to get to know you in the comfort of your own home. We help customers like you understand your plan and get the most out of their package without compromising on the quality of our service.

From our internal structure and processes to the one-on-one support you receive, we are customer-centred. This allows us to be sustainable so we can continue to deliver quality service now and into the unforeseeable future.

We are committed to finding a support worker with the ‘right fit’ to support you in reaching your goals. We understand the importance of quality care and strict clinical governance to ensure the safety of our customers and support workers.

Our Team

The Fiable Care team holds itself to a high standard for the betterment of our participants and ourselves. Our team comprises a wide variety of specialists and professionals trained in human services and assisted living. We are prepared to meet all your care needs. We strive to improve the quality of our services each and every day, and want to be remembered for what we do for others.